Frequently Asked Questions
Everything you need to know about shopping with Flex.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day hassle-free return policy. Items must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, most of our products come with a 12-month manufacturer warranty covering defects in materials and workmanship under normal use.
Can I change or cancel my order after it's placed?
We process orders quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.